We serve ALL medical facilities in the Charlotte, NC Metropolitan area. 

The South and SW side of Charlotte are our primary focus: West Charlotte, River District, CLT Airport, Steele Creek, Palisades, Berewick, Pineville, South End, Elizabeth, Dilworth, Cotswold, Myers Park, South Park, Quail Hollow, Ballantyne, Blakeney, Providence Road 

We strive to remove any additional concern regarding tolls, mileage costs and overtime, so we charge a flat rate starting at $50 per hour for all services, minimum 2 hour fee. 

We do not accept any insurance plans, but provide an itemized invoice detailing patient/date/time/location so you may submit for reimbursement with your HSA or FSA plan. You can pay with a credit, debit card or checking account (ACH) via Stripe.

We provide non-emergency medical transportation and healthcare escort services, also described as Wait and Return or Door through Door. This includes assistance with medical appointments, day surgeries, post-surgery transportation, and hospital discharges. We include pharmacy stops before heading home.

Our drivers are CPR and First Aid-certified, ensuring the highest level of safety for our clients. We also maintain clean driving and background records to provide a professional and secure experience. There are no "shared rides". You have our exclusive attention for your service time.

You can reach us by phone at (980) 323-9090 or email at [email protected] . We're always happy to help answer any questions or assist with booking your next appointment.

Yes! You can book services for a loved one or anyone who needs assistance with medical transportation. Just let us know the details, and we will ensure they get the care and attention they need.

We can accommodate evenings and weekends. That would be considered a special request and additional charges may apply. Contact us directly for specific details.

Unlike standard rideshare services, which many hospitals and medical providers do not accept, ZAKTRA is specifically tailored for medical needs. There is no need to coordinate a second ride or hope a driver is available later. You are never stranded, waiting, or left alone during a medical visit.

Our drivers are trained in CPR and First Aid to ensure safety, reliability, and discretion in all situations, and we meet the requirements set by hospitals and surgical centers for patient discharge and transportation. The ride is monitored via GPS and dispatch app.

Absolutely. We provide post-surgery transportation and support, ensuring that you get home safely and comfortably after your medical procedure.

Yes, we specialize in same-day surgeries, ensuring that you have a reliable escort and transportation for your procedure, as well as a smooth return home afterward.

No problem! We offer flexible scheduling, and our services can be arranged with as little as 24 hours' notice, making it easier to secure transportation when you need it most.

Booking is easy! Simply contact us by phone at (980) 323-9090 or via email at [email protected]

Appointments can be scheduled with as little as 24 hours' notice.

Unfortunately, we’re unable to accommodate wheelchairs or mobility scooters.