We proudly serve healthcare and surgical facilities throughout the Charlotte, NC metropolitan area, with a primary focus on the South and Southwest areas of Charlotte.

Our primary service areas include:

West Charlotte, River District, CLT Airport, Steele Creek, Palisades, Berewick, Pineville, South End, Elizabeth, Dilworth, Cotswold, Myers Park, South Park, Quail Hollow, Ballantyne, Blakeney, and Providence Road.

To keep pricing simple and transparent, we charge a pre-paid flat rate starting at $75 per hour for all services, with a 3-hour minimum. This rate covers mileage, tolls, and standard service time.

We understand appointments can run late. If there is a delay, please call us. A 15-minute grace period is included, and wait-time fees may apply after that.

Our goal is always to accommodate changes when possible, and we understand medical situations can change unexpectedly.

We do not accept insurance plans, but we provide an itemized invoice detailing client name/date/time/location so you may submit for reimbursement with your HSA or FSA plan if eligible. You can pay with a credit card, debit card, or checking account (ACH) via Stripe.

Cancellation Policy

To ensure availability for all clients, reserved appointments may be subject to cancellation fees.

Wait & Return Appointments

• $75 cancellation fee if cancelled within 7 days
• $100 no-show fee

Standard One-Way Trips

• $50 cancellation fee if cancelled within 24 hours
• $75 no-show fee

Medical Provider Cancellations
If your doctor or surgery center cancels your appointment and proof is provided, no cancellation fee will be charged.

We provide healthcare companion and transportation services for medical appointments, outpatient procedures, same-day surgeries, and facility discharges. Our Door-to-Door and Wait & Return services provide support throughout your visit, from getting you to your appointment to helping you return home safely.

We can also make pharmacy stops after your procedure so you can get your prescriptions before heading home.

Unlike standard rideshare services, which may not meet the needs of facility discharges or scheduled appointments, ZAKTRA is tailored for trusted adult healthcare companion and transportation. There is no need to coordinate a second ride or worry about driver availability. You are never left waiting or unattended during your service.

Our drivers are trained for safety, reliability, and discretion in all situations. The ride is monitored via GPS and dispatch app to ensure a smooth and professional experience.

Safety is a priority throughout every ZAKTRA service. Our drivers are trained in safety awareness and emergency response preparedness, and we maintain clean driving and background records to support a professional, dependable experience.

Our vehicles are equipped with dash cams for driving safety, and services are monitored through our dispatch system.

There are no shared rides. Your reserved service is exclusively dedicated to you, so you can travel with greater privacy, comfort, and peace of mind.

Yes! You can book services for a loved one or anyone who needs assistance with transportation or an escort to and from an appointment or procedure. Just let us know the details, and we will ensure they receive attentive, professional support throughout their service.

Ready to arrange your healthcare companion service? Call us at (980) 323-9090 or email [email protected].

We're happy to answer your questions, discuss your needs, and help you schedule your service. Need support for an upcoming procedure? Contact ZAKTRA today.

We can accommodate evenings and weekends. This is considered a special request, and additional charges may apply. Contact us directly for specific details.

Absolutely. ZAKTRA provides post-procedure transportation and companion support, helping you get home safely and comfortably after your appointment or procedure.

We support a range of outpatient procedures, including those listed on our homepage.

Yes. ZAKTRA provides transportation and companion support for same-day surgeries and outpatient procedures, helping you get to your appointment and return home safely with the support you need.

No problem. ZAKTRA offers flexible scheduling with appointments available with as little as 24 hours' notice, helping you arrange the transportation and companion support you need when plans change unexpectedly.

Booking is easy. Call us at (980) 323-9090 or email [email protected] to discuss your needs and schedule your service.

Appointments are available with as little as 24 hours' notice, subject to availability.

At this time, we’re unable to accommodate wheelchairs or mobility scooters.